Return & Refund Policy

At VOLGETS, your satisfaction matters! That’s why every order is backed by our simple and fair refund guarantee. If your item doesn’t arrive as expected or has an issue, we’ll make it right—quickly and hassle-free.

💰 Refund Eligibility

Refunds are available under the following conditions:
Item not delivered within 20 business days
Item arrives damaged or defective
Item is lost in transit

🛠️ Damaged or Defective Items

Contact us within 7 days of delivery
Include clear photos of the item and packaging for verification
Depending on availability, we’ll issue a full refund or offer a replacement

🚚 Delayed or Undelivered Orders

If your item is not delivered within 20 business days, you’re eligible for a full refund.
If the product arrives after the refund is issued, you may keep the item at no extra cost.

📝 Important Notes

Refund requests must be made via email
A photo of the item is required for damaged or defective claims
We do not offer refunds for buyer’s remorse, incorrect orders, or unwanted items
Shipping fees are non-refundable, unless the issue is caused by us

📩 Need Help?

Please email Support@volgets.com with:
Your order number
A short description of the issue
A photo (if applicable)

We’ll review your request and respond promptly to make things right.